Nightmare Salon Clients: How to Spot Them Before They Book

Have you ever had a client in your chair and thought to yourself…”Oh no , this client and I are not a good fit! “

 Well, I’ve been where you are and I created the BEST full proof system that will keep them out of your chair and start only attracting the PERFECT DREAM clients to your chair. Trust me, this isn’t just about filling your appointment book – it’s about ensuring every client is a perfect fit for you and your salon.

System #1: Screening +  Booking New Clients Let’s break it down:

We all know not every client is the right fit, right? By vetting new clients upfront, you’re setting yourself up for success and creating a positive experience from the get-go.

I use Google Forms to create a tailored questionnaire that potential clients must fill out before booking. This helps me understand their needs, preferences, and ensure they align with my salon’s vibe. Plus, it manages expectations and prevents any surprises down the line.

Here’s How It Works:

• Create your own questionnaire using Google Forms or a similar tool.
• Include questions about their hair goals, preferences, and any concerns they may have.
• Set clear expectations about your working hours, services offered, and salon policies.
• Share the questionnaire link in your Instagram bio, stories, and any new client marketing materials.
• Consider saving an IG story highlight with the link for easy access.

Feel free to check out my example questionnaire here, and use it as inspiration to create your own!

Why This System Works

• Prevents Issues: Say goodbye to last-minute cancellations or miscommunications.
• Saves Time: No more back-and-forth texting all hours of the night or in between clients– everything you need to know upfront.
• Builds Trust: Clients appreciate your professionalism and attention to detail. (and anyone that doesn't have the patience to fill it out, you don't want in your chair anyways!

Creating systems like this isn’t just about running your salon business smoothly – it’s about elevating your client experience and boosting quality clients behind the chair. Keep an eye out for more tips this month on how to streamline your salon operations and simplify your salon business.

Ready to level up your salon game? Start implementing your own questionnaire system today and watch how it transforms the alignment of new potential clients. Have questions or need help getting started? Dm me & see how I can help! – I’m here to support you every step of the way!

Catch Ya Later!

Cassie